Privacy Policy

Last Updated: February 20, 2026

FlameSpace ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email services and website.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number
• Company information and business details
• Payment and billing information
• Account credentials and authentication data
• Email content and attachments (for service delivery)

1.2 Automatically Collected Information

When you access our services, we automatically collect:

• IP addresses and device information
• Browser type and operating system
• Usage data and service interaction logs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our email services
• Account Management: To create and manage your account
• Communication: To send service updates, security alerts, and support messages
• Security: To detect, prevent, and respond to fraud, abuse, and security incidents
• Analytics: To understand usage patterns and improve user experience
• Compliance: To comply with legal obligations and enforce our terms

3. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for email transmission
• Encrypted storage of data at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

FlameSpace does not sell, rent, or trade your personal information to third parties.

4.2 Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in service delivery (e.g., hosting, payment processing)
• Legal Compliance: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of FlameSpace, our users, or the public

5. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your data within 90 days, unless retention is required for legal or regulatory purposes.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Objection: Object to certain processing of your data

To exercise these rights, contact us at privacy@flamespace.email.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may limit certain functionalities of our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

FlameSpace Privacy Team
Email: privacy@flamespace.email
Address: [Company Address]
Phone: +1 (555) 123-4567