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Terms & Conditions

Last Updated: February 20, 2026

These Terms and Conditions ("Terms") govern your use of FlameSpace email services ("Services") provided by FlameSpace ("Company," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using our Services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

2. Eligibility

You must be at least 16 years old and have the legal capacity to enter into a binding agreement to use our Services. By using our Services, you represent and warrant that you meet these requirements.

3. Account Registration

3.1 Account Creation

To use our Services, you must create an account by providing accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access

3.2 Account Security

We recommend enabling two-factor authentication (2FA) and using strong, unique passwords. You are solely responsible for any loss or damage resulting from your failure to maintain account security.

4. Service Plans and Billing

4.1 Subscription Plans

We offer various subscription plans with different features and pricing. You may choose monthly or annual billing. Prices are subject to change with 30 days' notice.

4.2 Payment Terms

  • Payments are due in advance on a recurring basis
  • All fees are non-refundable except as required by law
  • Failed payments may result in service suspension
  • You authorize us to charge your payment method automatically

4.3 Free Trials

Free trials are available for new customers only. Your payment method will be charged automatically at the end of the trial unless you cancel beforehand.

5. Acceptable Use Policy

5.1 Permitted Use

You may use our Services for lawful business and personal email communication in compliance with all applicable laws and regulations.

5.2 Prohibited Activities

You agree NOT to use our Services for:

  • Sending spam, unsolicited bulk emails, or phishing attempts
  • Distributing malware, viruses, or harmful code
  • Violating intellectual property rights
  • Harassing, threatening, or defaming others
  • Illegal activities or fraud
  • Circumventing security measures or access controls
  • Reselling or redistributing our Services without authorization

5.3 Consequences of Violation

Violation of this Acceptable Use Policy may result in immediate account suspension or termination without refund, and potential legal action.

6. Service Availability and Support

6.1 Uptime Guarantee

We strive to maintain 99.9% service uptime. However, we do not guarantee uninterrupted access and are not liable for temporary outages due to maintenance, upgrades, or circumstances beyond our control.

6.2 Scheduled Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.

6.3 Support

Support levels vary by plan. Enterprise customers receive priority support with guaranteed response times.

7. Data and Privacy

7.1 Your Content

You retain ownership of all emails and data you create using our Services. You grant us a license to store, transmit, and process your content solely for the purpose of providing our Services.

7.2 Data Backup

While we maintain regular backups, you are responsible for maintaining your own backups of important data. We are not liable for data loss.

7.3 Data Privacy

Our Privacy Policy governs the collection, use, and disclosure of your information. By using our Services, you consent to our data practices as described in the Privacy Policy.

8. Intellectual Property

All intellectual property rights in our Services, including software, trademarks, logos, and content, belong to FlameSpace or our licensors. You may not copy, modify, distribute, or reverse engineer any part of our Services without permission.

9. Termination

9.1 Termination by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial periods.

9.2 Termination by Us

We reserve the right to suspend or terminate your account at any time for:

  • Violation of these Terms
  • Non-payment of fees
  • Fraudulent or illegal activity
  • Prolonged inactivity

9.3 Effect of Termination

Upon termination, your access to the Services will cease, and your data may be deleted after a 30-day grace period.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our Services are provided "AS IS" without warranties of any kind
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid in the 12 months preceding the claim
  • We are not responsible for third-party services or integrations

11. Indemnification

You agree to indemnify and hold harmless FlameSpace from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.

12.2 Arbitration

Any disputes will be resolved through binding arbitration rather than in court, except for claims that may be brought in small claims court.

12.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or through our Services. Continued use after changes constitutes acceptance of the new Terms.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FlameSpace regarding the Services.

14.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

14.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

15. Contact Information

For questions about these Terms, please contact us:

FlameSpace Legal Team
Email: legal@flamespace.email
Address: [Company Address]
Phone: +1 (555) 123-4567

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